UGM Library and Archives Launches New Helpdesk to Enhance Information Access and Services

UGM Library and Archives Promotes Easy Access to Information and Infrastructure Development

Yogyakarta, February 20, 2024 – By enhancing accessibility to educational resources, UGM Library and Archives ensures that quality education is accessible to everyone, in line with the mission of SDGs 4 on Quality Education and SDGs 9 on Industry, Innovation, and Infrastructure. Upgrading the infrastructure is the library's commitment to creating a more modern and efficient space that supports educational and research activities.

The new lobby design aims to facilitate visitors of UGM Library and Archives in obtaining the information and services they need. With this new design, the library offers a more user-friendly and integrated experience. The renovated information desk is designed to reduce physical and technological barriers in information retrieval with a more ergonomic layout.

The Infodesk, located on the left side of the UGM Library and Archives entrance, provides various services such as information about collections, journals, final projects, and others available in the UGM Library and Archives. Additionally, the Infodesk also provides assistance in using the Library and Archives services available at UGM. UGM Library and Archives’s visitors, also known as "Pemustaka", can use the Infodesk services to inquire about anything related to the UGM Library and Archives.

Moreover, Pemustaka can also provide feedback and suggestions regarding library and archives services through the infodesk, which will be assisted and received by the staff there.

The presence of the Infodesk is expected to improve the quality of services and provide a better experience for Pemustaka of the UGM Library and Archives. Overall, UGM Library and Archives is taking a progressive step to not only improve user experience but also contribute to achieving the SDGs through innovation in infrastructure and information accessibility.



Contributor: Nisa Asfiya Husna