| The 7 hidden reasons employees leave: How to recognize the subtle signs and act before it's too late | Branham, Leigh | 9780814408513 | Employee retention; Job satisfaction; Labor turnover |
| 10 step to sale succreess: The proven system that can shorten the selling cycle, double your close ratio, and significantly increase your income | Breithaupt, TIm | 9780814471654 | Selling |
| The 100-Mile Walk: A Father and Son on a Quest to Find the Essence of leadership | Flaum, Sander A.;Flaum, Jonathon A.;Glenn, John | 9780814408636 | Leadership |
| 101 boardroom problems and how to solve them | Mina, Eli | 9780814410585 | Boards of directors; Strategic planning; Group decision making |
| 101 strategies for recruiting success : Where, when, and how to find the right people every time | Pritchard, Christopher W. | 9780814474075 | Employees--Recruiting; Employee selection; Employment interviewing |
| The 108 Skills of Natural Born Leaders | Blank, Warren | 9780814406465 | Leadership--Case studies |
| 2600 phrases for effective performance reviews: Ready-to-use words and phrases that really get results | Falcone, Paul | 9780814472828 | Employees--Rating of--Handbooks, manuals, etc; Performance standards--Handbooks, manuals, etc |
| 30 days to a more powerful memory | Scott, Gini Graham | 9780814474457 | Memory; Mnemonics |
| 30 reasons employees hate their managers: What your people may be thinking and what you can do about it | Katcher, Bruce L.;Snyder, Adam | 9780814409152 | Industrial relations; Interpersonal relations; Personnel management; Supervision of employees |
| 7 Steps to Raising a Bilingual Child | Steiner, Naomi J.;Hayes, Susan L. | 9780814400463 | Bilingualism in children; Child rearing; Child development; Language acquisition |
| 96 great interview questions to ask before you hire, Second edition | Falcone, Paul | 9780814413517 | Employment interviewing |
| Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity | Johnson, Larry;Phillips,CBob | 9780814407813 | Business ethics; Communication in organizations--Moral and ethical aspects; Corporate culture--Moral and ethical aspects; Corporations--Moral and ethical aspects; Honesty |
| The accidental entrepreneur:The 50 things I wish someone had told me about starting a business | Urquhart-Brown, Susan | 9780814401675 | Entrepreneurship--Handbooks, manuals, etc; New business enterprises--Management--Handbooks, manuals, etc.; New business enterprises--United States--Management--Handbooks, manuals, etc.; Self-employed--Handbooks, manuals, etc.; Self-employed--United States--Handbooks, manuals, etc. |
| The accidental manager: Get the skills you need to excel in your new career | Topchik, Gary S. | 9780814471807 | Management |
| The Accidental Salesperson: How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve | Lytle, Chris | 9780814470831 | Selling; Success in business |
| Accounting Demystified | Haber, Jeffry R. | 9780814407905 | Accounting; Commerce |
| Administrative assistant's and secretary's handbook, third edition | Stroman, James;wilson, Kevin;wauson, Jennifer | 9786611271299 | Office practice--Handbooks, manuals, etc.; Office practice; Secretaries; Secretaries--Handbooks, manuals, etc. |
| The age curve: How to profit from the coming demographic storm | Gronbach, Kenneth W. | 9780814401811 | Consumer behavior--United States; Demography--United States; Marketing research--United States; Target marketing--United States |
| Agile Project Management: How to Succeed in the Face of Changing Project Requirements | Chin, Gary | 9780814471760 | Agile project management; Project management |
| The AMA Guide to Management Development | Tobin, Daniel R.;Pettingell, Margaret S. | 9780814408995 | Career development; Core competencies; Executives--Training of; Leadership--Study and teaching; Management--Study and teaching; Mentoring in business |
| The AMA Handbook of Business Letters | Seglin, Jeffrey L.;Coleman, Edward | 9780814406656 | Commercial correspondence--Handbooks, manuals, etc.; Letter writing--Handbooks, manuals, etc. |
| The AMA Handbook of E-Learning: Effective Design, Implementation, and Technology Solutions | Piskurich, George M. | 9780814407219 | Employees--Training of--Computer-assisted instruction--Handbooks, manuals, etc.; Employees--Training of--Data processing--Handbooks, manuals, etc.; Internet in education--Handbooks, manuals, etc. |
| The AMA Trainers' Activity Book: A Selection of the Best Learning Exercises from the World's Premiere Training Organization | Nilson, Carolyn | 9780814408148 | Employees--Training of--Problems, exercises, etc.; Experiential learning--Problems, exercises, etc.; Group relations training--Problems, exercises, etc. |
| The AMA handbook of project management | Dinsmore, Paul C.;Cabanis-Brewin, Jeannette | 9780814472712 | Project management--Handbooks, manuals, etc. |
| Annual reports 101 : What the numbers and the fine print can reveal about the true health of a company | Thomsett, Michael C. | 9780814473672 | Corporation reports--Evaluation--Handbooks, manuals, etc. |
| The art of connecting: How to overcome differences, build rapport, and communicate effectively with anyone | Raines, Claire;Ewing, Lara | 9780814408728 | Communication in management; Intercultural communication; Interpersonal communication |
| The Art of the Strategist: 10 Essential Principles for Leading Your Company to Victory | Cohen, William A. | 9780814414095 | Leadership; Strategic planning; Success in business |
| Award-winning customer service : 101 ways to guarantee great performance | Evenson, Renee | 9780814474549 | Customer relations; Customer services; Employees--Training of |
| How to Become a Better Negotiator, Second Edition | Luecke, Richard A.;Patterson, James G. | 9780814400470 | Negotiation in business |
| How to become an expert on anything in two hours | Hartley, Gregory;Karinch, Maryann | 9780814409923 | Expertise; Management |
| Becoming an extraordinary manager:The 5 essentials for success | Sandler, Len | 9780814480656 | Management; Personnel management |
| The behavioral advantage: What the Smartest, Most Successful Companies Do Differently to Win in the B2B Arena | Bacon, Terry R.;Pugh, David G. | 9780814472255 | Customer relations; Industrial management; Organizational behavior; Organizational effectiveness; Selling--Psychological aspects; Strategic planning |
| Bench strength: Developing the depth and versatility of your organization's leadership talent | Barner, Robert | 9780814408841 | Executive ability; Executives--Training of; Leadership |
| Beyond buzz : The next generation of word-of-mouth marketing | Kelly, Lois | 9780814473832 | Communication in marketing; Marketing |
| Beyond training and development, second edition | Rothwell, William J. | 9780814407967 | Performance standards; Performance technology |
| The BIBLE on leadership: From moses to matthew- management lessons for contemporary leaders | Woolfe, Lorin | 9780814406823 | Executive ability; Leadership; Leadership in the Bible; Management |
| Billy, Alfred, and General Motors: The Story of Two Unique Men, a Legendary Company, and a Remarkable Time in American History | Pelfrey, William | 9780814408698 | Automobile industry and trade--United States--History; Businesspeople--United States--Biography; Durant, William Crapo, 1861-1947; General Motors Corporation--History; Sloan, Alfred P. (Alfred Pritchard), 1875-1966 |
| Black belt negotiating : Become a master negotiator using powerful lessons from the martial arts | Lee, Michael Soon;Tabuchi, Grant | 9780814474617 | Negotiation in business |
| Blissful data: Wisdom and strategies for providing meaningful, useful, and accessible data for all employees | Chu, Margaret Y. | 9780814407806 | Business & Economics--Information Management; Business & Economics--Knowledge Capital; Decision making--Data processing; Management--Data processing |
| Blog Rules: A Business Guide to Managing Policy, Public Relations, and Legal Issues | Flynn, Nancy | 9780814473559 | Blogs; Business communication--Blogs; Corporate culture; Customer relations--Technological innovations |
| A Blueprint for Corporate Governance: Strategy, Accountability, and the Preservation of Shareholder Value | Kaen, Fred R. | 9780814405864 | Corporate governance; Corporate governance--United States |
| Blueprint for Project Recovery-: A Project Management Guide: The Complete Process for Getting Derailed Projects Back on Track | Cagle, Ronald B. | 9780814407660 | Project management |
| Boom : Marketing to the ultimate power consumer-the baby boomer woman | Brown, Mary;Orsborn, Carol | 9780814473900 | Baby boom generation; Consumer behavior; Marketing; Women consumers |
| The boss from outer space and other aliens at work : A down-to-earth guide for getting along with just about anyone | Addesso, Patricia J. | 9780814474433 | Conflict management; Emotional intelligence; Interpersonal relations; Office politics; Personality |
| Brain tattoos: Creating unique brands that stick in your customers' minds | Post, Karen | 9780814472347 | Brand name products; Branding (Marketing) |
| Branding Unbound: The Future of Advertising, Sales, and the Brand Experience in the Wireless Age | Mathieson, Rick | 9780814472873 | Mobile commerce; Product management |
| Building on the Promise of Diversity: How We Can Move to the Next Level in Our Workplaces, Our Communities, and Our Society | Bolles, Dennis | 9780814407172 | Diversity in the workplace--United States--Management; Minorities--Employment--United States; Organizational change--United States--Management; Social change--United States; Strategic planning--United States |
| Building Project Management Centers of Excellence | Thomas, R. Roosevelt | 9780814408629 | Project management |
| Building, Leading, and Managing Strategic Alliances: How to Work Effectively and Profitably with Partner Companies | Kuglin, Fred A. | 9780814474716 | Strategicalliances (Business) |
| The business ethics activity book: 50 exercises for promoting integrity at work | Caroselli, Marlene | 9780814472002 | Business ethics; Leadership--Moral and ethical aspects |
| The business meetings sourcebook: A practical guide to better meetings and shared decision making | Mina, Eli | 9780814406700 | Business meetings; Group decision making; Teams in the workplace |
| Business Under Fire: How Israeli Companies are Succeeding in the Face of Terror- and What We Can Learn from Them | Carrison, Dan | 9780814408391 | Corporations--Security measures; Corporations--Security measures--Israel; Economic history; Executives; Executives--Israel--Interviews; Israel; Israel--Economic conditions; Terrorism--Israel--Prevention; Terrorism--Prevention |
| Buzz : How to create it and win with it | Koch, Edward I.;Heady, Christy | 9780814474624 | Interpersonal communication; Persuasion (Psychology); Success; Success in business |
| Career match : Connecting who you are with what you'll love to do | Zichy, Shoya;Bidou, Ann | 9780814473641 | Personality and occupation; Vocational guidance |
| Celebration of Fools: An Inside Look at the Rise and Fall of JCPenney | Hare, Bill | 9780814471593 | J.C. Penney Co.--History; Merchants--United States--Biography; Penney, J. C. (James Cash), 1875-1971; Stores, Retail--United States--History |
| A class with Drucker: The lost lessons of the world's greatest management teacher | Cohen, William A. | 9780814409190 | Drucker, Peter F. (Peter Ferdinand), 1909-2005; Cohen, William A., 1937-; Management; Executives--Training of |
| On cloud nine: Weathering the challenge of many generations in the workplace | Wendover, Robert W.;Gargiulo, Terrence L. | 9780814408780 | Conflict of generations; Corporate culture; Organizational change |
| The career clinic: Eight simple rules for finding work you love | Anderson, Maureen | 9780814410516 | Conduct of life; Job satisfaction; Vocational interests |
| Coaching for emotional intelligence: The secret to developing the star potential in your employees | Wall, Bob | 9780814408902 | Career development--Psychological aspects; Employees--Coaching of; Emotional intelligence--Study and teaching; Management--Psychological aspects; Performance--Psychological aspects |
| Coaching, counseling & mentoring : How to choose & use the right technique to boost employee performance,second edition | Stone, Florence M. | 9780814473856 | Employees--Coaching of; Employees--Counseling of; Employees--Training of; Mentoring in business |
| Collaborative Planning, Forecasting, and Replenishment: How to Create a Supply Chain Advantage | Seifert, Dirk | 9780814471821 | Business logistics |
| Why some companies emerge stronger and better from a crisis: 7 essential lessons for surviving disaster | Mitroff, Ian I. | 9780814408506 | Crisis management; Emergency management; Leadership |
| Compensating New Sales Roles: How to Design Rewards That Work in Today's Selling Environment, Second Edition | Colletti, Jerome A.;Fiss, Mary S. | 9780814471067 | Compensation management; Incentives in industry; Sales personnel--Salaries, etc. |
| The Complete Guide to Accelerating Sales Force Performance | Zoltners, Andris A.;Sinha, Prabhakant;Zoltners, Greggor A. | 9780814406502 | Sales management; Sales personnel |
| The Complete Guide to Investing in Foreclosures | Berges, Steve | 9780814472880 | Foreclosure--United States; Government sale of real property--United States; Real estate investment--United States; Real estate investment--United States--Finance; Real property--Purchasing--United States |
| The Complete Guide to Sales Force Incentive Compensation: How to Design and Implement Plans That Work | Zoltners, Andris A.;Sinha, Prabhakant;Lorimer, Sally E. | 9780814473245 | Compensation management; Incentives in industry; Sales personnel--Salaries, etc. |
| The Conflict and Communication Activity Book: 30 High-Impact Training Exercises for Adult Learners | Withers, Bill;Lewis, Keami D. | 9780814471678 | Conflict management--Problems, exercises, etc. Interpersonal communication--Problems, exercises, etc.; Communication in organizations--Problems, exercises, etc.; Communication in organizations--Study and teaching--Activity programs; Conflict management--Study and teaching--Activity programs; Interpersonal communication--Study and teaching--Activity programs; Interpersonal communication--Problems, exercises, etc.; |
| Consultative closing : Simple steps that build relationships and win even the toughest sale | Bennett, Greg | 9780814473993 | Business & Economics; Business & Economics--Distribution; Business & Economics--Marketing--General; Commerce; Marketing & Sales; Selling |
| The Consultative Real Estate Agent: Building Relationships that Create Loyal Clients, Get More Referrals, and Increase Your Sales | Sparta, Kelle | 9780814473214 | House selling; Real estate agents; Real estate business |
| Consultative selling: The hanan formula for high-margin sales at high levels, Seventh edition | Hanan, Mack | 9780814403037 | Selling; Selling--Key accounts |
| Coolhunting : Chasing down the next big thing | Gloor, Peter;Cooper, Scott | 9780814473863 | Creative ability in business; Data mining; Group decision making; Social networks--Research; Technological innovations--Management |
| Corporate agility: A revolutionary new model for competing in a flat world | Holtz, Shel | 9780814407707 | Organizational change; Organizational effectiveness; Strategic planning |
| Corporate Conversations: A Guide to Crafting Effective and Appropriate Internal Communications | Grantham, Charles E.;Ware, James P.;Williamson, Cory | 9780814409114 | Communication in personnel management |
| The Corporate University Handbook: Designing, Managing, and Growing a Successful Program | Allen, Mark | 9780814407110 | Employees--Training of; Employer-supported education; Organizational learning |
| The Cost Management Toolbox: A Manager's Guide to Controlling Costs and Boosting Profits | Oliver, Lianabel | 9780814470534 | Activity-based costing; Cost accounting; Managerial accounting |
| Cracking the Corporate Code: The Revealing Success Stories of 32 African-American Executives | Cobbs, Price M.;Turnock, Judith L. | 9780814407714 | African American executives--Case studies; African American executives--Interviews; Success in business--United States |
| Crunch point : The 21 secrets to succeeding when it matters most | Tracy, Brian | 9780814473719 | Entrepreneurship; Success in business |
| Customer service training 101 : Quick and easy techniques that get great results | Evenson, Renee | 9780814472903 | Customer relations; Customer services; Employees--Training of |
| Deadline!: How Premier Organizations Win the Race Against Time | Carrison, Dan | 9780814407264 | Deadlines--United States--Case studies; Time management--United States--Case studies |
| Defending the Brand: Aggressive Strategies for Protecting Your Brand in the Online Arena | Murray, Brian H. | 9780814407547 | Brand name products; Electronic commerce; Product management; Trademark infringement |
| Delivering knock your socks off service | Associates, Performance Research | 9780814473658 | Customer services |
| Demystifying Six Sigma: A Company-Wide Approach to Continuous Improvement | Larson, Alan | 9780814471845 | Customer services--Quality control; Six sigma (Quality control standard); Total quality management |
| Designing Dynamic Organizations: A Hands-On Guide for Leaders at All Levels | Galbraith, Jay;Downey, Diane;Kates, Amy | 9780814471197 | Organizational change; Organizational effectiveness |
| Disagreements, disputes, and all-out war : 3 simple steps for dealing with any kind of conflict | Scott, Gini Graham | 9780814480632 | Conflict management; Conflict (Psychology); Interpersonal conflict |
| Discipline Without Punishment: The Proven Strategy That Turns Problem Employees Into Superior Performers, Second Edition | Grote, Dick | 9780814473306 | Business & Economics; Business & Economics--Human Resources & Personnel Management; Business & Economics--Workplace Culture; Commerce; Labor discipline; Marketing & Sales |
| DoCoMo: Japan's Wireless Tsunami: How One Mobile Telecom Created a New Market and Became a Global Force | Beck, John;Wade, Mitchell | 9780814407530 | Cell phone services industry--Japan--History; DoCoMo--History |
| Early Warning: Using Competitive Intelligence to Anticipate Market Shifts, Control Risk, and Create Powerful Strategies | Gilad, Ben | 9780814407868 | Risk; Risk management; Strategic planning |
| The eBay Business Answer Book: The 350 Most Frequently Asked Questions about Making Big Money on eBay | Ennico, Cliff | 9780814400456 | eBay (Firm); Electronic commerce; Electronic commerce--Taxation--United States; Internet auctions; Internet auctions--Law and legislation--United States |
| EBay business the smart way : Maximize your profits on the web's #1 auction site , third edition | Sinclair, Joseph T. | 9780814473948 | eBay (Firm); Internet auctions |
| Ebay Inventory the Smart Way: How to Find Great Sources and Manage Your Merchandise to Maximize Profits on the world's #1 Auction Site | Sinclair, Joseph T.;Ubels, Ron | 9780814472415 | eBay (Firm); Internet auctions; Internet marketing |
| The eBay seller's tax and legal answer book : Everything you need to know to keep the government off your back and out of your wallet | Ennico, Cliff | 9780814474259 | eBay (Firm); Electronic commerce--Taxation; Internet auctions |
| Ebay Photography the Smart Way: Creating Great Product Pictures That Will Attract Higher Bids and Sell Your Items Faster | Sinclair, Joseph T.;Hanks, Jeremy | 9780814473597 | Advertising photography--Handbooks, manuals, etc; eBay (Firm); Internet auctions; Photography--Digital techniques--Handbooks, manuals, etc |
| Ebay Photography the Smart Way: Creating Great Product Pictures That Will Attract Higher Bids and Sell Your Items Faster | Sinclair, Joseph T.;Livingston, Stanley | 9780814472934 | Advertising photography--Handbooks, manuals, etc; eBay (Firm); Internet auctions; Photography--Digital techniques--Handbooks, manuals, etc |
| eBay the smart way : Selling, buying, and profiting on the web's #1 auction site,fifth edition | Sinclair, Joseph T. | 9780814474518 | Business & Economics--e-Commerce--Auctions & Small Business; eBay (Firm); Internet auctions |
| The Eccentric Billionaire: John D. Macarthur- Empire Builder, Reluctant Philanthropist, Relentless Adversary | Kriplen, Nancy | 9780814408896 | Billionaires--United States--Biography; Businesspeople--United States--Biography; Capitalists and financiers--United States--Biography; MacArthur, John D., 1897-1978; Philanthropists--United States--Biography |
| Effective executive compensation: Creating a total rewards strategy for executives | Rosen, Anita | 9780814408124 | Compensation management--United States; Employee fringe benefits--United States; Executives--Salaries, etc.--United States; Incentive awards--United States |
| Effective IT Project Management: Using Teams to Get Projects Completed on Time and Under Budget | Graham, Michael Dennis;Roth, Thomas A.;Dugan, Dawn | 9780814410127 | Information technology--Management; Project management |
| The Elements of Resume Style: Essential Rules and Eye-Opening Advice for Writing Resumes and Cover Letters That Work | Bennett, Scott | 9780814472804 | Cover letters; Résumés (Employment) |
| The Emotional Intelligence Activity Book: 50 Activities for Developing EQ at Work | Lynn, Adele B. | 9780814471234 | Emotional intelligence--Problems, exercises, etc.; Success in business--Problems, exercises, etc |
| Emotional intelligence for project managers : The people skills you need to achieve outstanding results | Mersino, Anthony C. | 9780814474167 | Emotional intelligence; Project management--Psychological aspects; Teams in the workplace--Management |
| The employer's legal advisor | Hanna, Thomas M. | 9780814409183 | Labor laws and legislation--United States--Popular works |
| Enjoy!: 101 little ways to add fun to your work every day | Scott, Gini Graham | 9780814409855 | Job satisfaction; Quality of work life |
| Enlightened office politics: Understanding, coping with, and winning the game - without losing your soul | Dobson, Michael;Dobson, Deborah | 9780814426043 | Office politics |
| The E-Policy Handbook: Rules and Best Practices to Safely Manage Your Company's E-Mail, Blogs, Social Networking, and Other Electronic Communication Tools, Second Edition | Flynn, Nancy | 9780814410653 | Computer network resources--Management; Computer software--Management; Electronic mail systems--Management; Information technology--Management |
| The E-Policy handbook: Designing and implementing effective e-mail, internet, and software policies | Flynn, Nancy L. | 9780814470916 | Computer network resources--Management; Computer software--Management; Electronic mail systems--Management; Information technology--Management |
| The e-privacy imperative: Protect your customers' internet privacy and ensure your company's survival in the electronic age | Merkow, Mark S.;Breithaupt, James | 9780814406281 | Business enterprises--Computer networks--Security measures; Electronic commerce; Electronic commerce--Security measures; Privacy, Right of |
| The EQ difference: A powerful plan for putting emotional intelligence to work | Lynn, Adele B. | 9780814408445 | Emotional intelligence; Work--Psychological aspects |
| The EQ Interview: Finding Employees With High Emotional Intelligence | Lynn, Adele B. | 9780814409411 | Core competencies; Emotional intelligence--Examinations, questions, etc.; Employee selection; Employment interviewing; Work--Psychological aspects |
| Ensuring fairness in health care coverage : An employer's guide to making good decisions on tough issues | Wynia, Matthew K.;Schwab, Abraham P. | 9780814473849 | Employer-sponsored health insurance--United States; Health insurance--United States |
| Enterprise knowledge portals: Next-generation portal solutions for dynamic information access, better decision making, and maximum results | Collins, Heidi | 9780814407080 | Business enterprises--Computer networks; Electronic commerce; Internet; Knowledge management; Management information systems; Web portals; World Wide Web |
| The Essentials of Finance and Accounting for Nonfinancial Managers | Fields, Edward | 9780814471227 | Accounting; Finance |
| Essentials of Inventory Management | Muller, Max | 9780814407516 | Business & Economics--Production & Operations Management; Business and Management; Inventory control |
| The Etiquette EDGE: The Unspoken Rules for Business Success | Langford, Beverly Y. | 9780814472422 | Business etiquette; Success in business |
| Export/import procedures and documentation, fourth edition | Johnson, Thomas E. | 9786611770266 | Export marketing--United States; Exports--United States--Forms; Foreign trade regulation; Imports--United States--Forms; International trade |
| Extending the Supply Chain: How Cutting-Edge Companies Bridge the Critical Last Mile into Customers' Homes | Boyer, Kenneth Karel;Frohlich, Markham T.;Hult,G. Tomas M. | 9780814408360 | Business logistics; Grocery trade; Retail trade |
| FACE IT: Recognizing and conquering the hidden fear that drives all conflict at work | Horn, Art | 9780814408353 | Conflict management; Employees--Psychology; Interpersonal relations; Psychology, Industrial |
| The facilitator's fieldbook : Step-by-step procedures,checklists and guidelines, samples and templates,second edition | Justice, Thomas;Jamieson, David W. | 9780814473146 | Consensus (Social sciences); Group facilitation; Group problem solving; Group relations training; Teams in the workplace |
| The It factor:Be the one people like, listen to, and remember | Wiskup, Mark | 9780814474372 | Business communication; Interpersonal communication |
| Fair, Square & Legal: Safe Hiring, Managing & Firing Practices to Keep You & Your Company Out of Court, Fourthe Dition | Weiss, Donald H. | 9780814408131 | Labor laws and legislation--United States; Personnel management--United States |
| Finding & Keeping Great Employees | Harris, Jim | 9780814400364 | Employees--Recruiting; Job satisfaction; Labor turnover |
| The First-Time Manager | Belker, Loren B.;Topchik, Gary S. | 9780814408216 | Office management; Supervision of employees |
| The first-time manager's guide to performance appraisals | Arthur, Diane | 9780814474402 | Employees--Rating of--Handbooks, manuals, etc. |
| The first-time manager's guide to team building | Topchik, Gary S. | 9780814474297 | Employee motivation; Executives--Training of; Interpersonal communication; Leadership--Study and teaching; Teams in the workplace |
| First in thirst : How gatorade turned the science of sweat into a cultural phenomenon | Rovell, Darren | 9780814472996 | Beverage industry--United States; Gatorade (Firm) |
| Focal Point: A Proven System to Simplify Your Life, Double Your Productivity, and Achieve All Your Goals | Tracy, Brian | 9780814471296 | Success--Psychological aspects |
| Food fray: Inside the controversy over genetically modified food | Weasel, Lisa H. | 9780814401644 | Genetically modified foods--Political aspects |
| One foot out the door : How to combat the psychological recession that's alienating employees and hurting American business | Bardwick, Judith M. | 9780814480588 | Employee morale--United States; Employees--United States--Attitudes; Management--Psychological aspects; Psychology, Industrial--United States; Quality of work life--United States |
| Franchising & Licensing: Two Powerful Ways to Grow Your Business in Any Economy, Third Edition | Sherman, Andrew J. | 9780814472224 | Franchises (Retail trade)--United States; License agreements--United States |
| From difficult to disturbed: Understanding and managing dysfunctional employees | Miller, Laurence | 9780814409220 | Personnel management; Problem employees; Supervision of employees |
| Fundamentals of project management | Lewis, James P. | 9780814408797 | Project management. |
| Fundamentals of salesmanagement for the newly appointed sales manager | Schwartz, Matthew | 9780814408735 | Management; Sales management |
| Furnace of creation cradle of destruction: A journey to the birthplace of earthquakes, volcanoes, and tsunamis | Chester, Roy | 9780814409206 | Continental drift; Plate tectonics |
| Future savvy: Identifying trends to make better decisions, manage uncertainty, and profit from change | Gordon, Adam | 9780814409121 | Business forecasting; Industrial management; Strategic planning |
| Future, inc.:How businesses can anticipate and profit from what's next | Garland, Eric | 9780814408971 | Business forecasting; Industrial management |
| The Geeks of War the Secretive Labs and Brilliant Minds Behind Tomorrow's Warfare Technologies | Edwards, John | 9780814408520 | Military art and science--Technological innovations--United States--History--21st century; Military research--United States |
| Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in your Workplace | Zemke, Ron;Raines, Claire;Filipczak, Bob | 9780814404805 | Age groups--United States; Conflict of generations--United States; Diversity in the workplace--United States; Supervision of employees |
| The Genomics Age: How DNA Technology Is Transforming the Way We Live and Who We Are | Smith, Gina | 9780814408438 | Genetics--Popular works; Genomics--Popular works; Genetics--Social aspects; Genomics--Social aspects; Sociogenomics |
| Get clients now!TM : A 28-day marketing program for professionals, consultants, and coaches | Hayden, C. J. | 9780814473740 | Marketing--Study and teaching |
| Getting to innovation: How asking the right questions generates the great ideas your company needs | Vangundy, Arthur B. | 9780814408988 | Creative ability in business; Creative thinking; Organizational change; Problem solving |
| Getting your way every day : Mastering the lost art of pure persuasion | Axelrod, Alan | 9780814473351 | Creative ability in business; Creative thinking; Organizational change; Problem solving |
| The giants of sales:What dale carnegie, john patterson,elmer wheeler, and joe girard can teach you about real sales success | Sant, Tom | 9780814472910 | Sales management; Selling |
| Girls' guide to building a million-dollar business | Solovic, Susan Wilson | 9780814474198 | Businesswomen; New business enterprises; Success in business; Women-owned business enterprises |
| The Girls' Guide to Power and Success | Solovic, Susan Wilson | 9780814472279 | Success--United States; Self-help techniques--United States; Women--United States--Conduct of life; Women--United States--Psychology; Women--United States--Life skills guides |
| Global sourcing logistics: How to manage risk and gain competitive advantage in a worldwide marketplace | Cook, Thomas A. | 9780814408926 | Business logistics--United States; Industrial procurement--United States; Purchasing--United States; Risk management--United States |
| Go Google : 20 ways to reach more customers and build revenue with Google business tools | Holden, Greg | 9780814480595 | Business--Computer network resources; Internet advertising; Internet marketing; Google |
| Goal Setting: How to Create an Action Plan and Achieve Your Goals, Second Edition | Wilson, Susan B.;Dobson, Michael S. | 9780814401699 | Goal setting in personnel management; Goal (Psychology); Management--Psychological aspects; Planning |
| Going Lean: How the best companies apply lean manufacturing principles to shatter uncertainty, drive innovation, and maximize profits | Ruffa, Stephen A. | 9780814410578 | Business logistics; Lean manufacturing; Organizational change; Production management; Manufacturing processes |
| Golf and the Game of Leadership: An 18-Hole Guide for Success in Business and in Life | McHugh, Donald E. | 9780814408377 | Leadership; Success in business |
| Good governance for nonprofits : Developing principles and policies for an effective board | Laughlin, Fredric L.;Andringa, Robert C. | 9780814474525 | Boards of directors; Corporate governance; Nonprofit organizations--Management |
| Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service | Gallagher, Richard S. | 9780814473085 | Customer relations; Customer relations--Psychological aspects; Customer services; Customer services--Psychological aspects |
| Growing Your Company's Leaders How Great Organizations Use Succession Management to Sustain Competitive Advantage | Fulmer, Robert M.;Conger, Jay A. | 9780814407677 | Executives; Executive succession; Executive succession--Case studies; Leadership |
| The HR Answer Book: An Indispensable Guide for Managers and Human Resources Professionals | Smith, Shawn;Mazin, Rebecca | 9780814472231 | Personnel management--Handbooks, manuals, etc. |
| HR from the Heart: Inspiring Stories and Strategies for Building the People Side of Great Business | Sartain, Libby;Finney, Martha I. | 9780814407561 | Customer relations; Personnel departments--Management; Personnel management; Personnel management--Vocational guidance; Industrial relations |
| Help, I'm knee-deep in clutter!:Conquer the chaos and get organized once and for all | Anderson, Joyce I. | 9780814474204 | Home economics; Housekeeping; Storage in the home |
| High-impact interview questions : 701 behavior-based questions to find the right person for every job | Hoevemeyer, Victoria A. | 9780814473016 | Employment interviewing; Psychology, Industrial |
| Hiring the best and the brightest: A roadmap to MBA recruiting | Taguchi, Sherrie Gong | 9780814406359 | Employees--Recruiting; Employee selection |
| The hiring and firing question and answer book | Falcone, Paul | 9780814426289 | Employees--Dismissal of; Employees--Recruiting |
| The Home Buyer's Question and Answer Book | McCrea, Bridget | 9780814472361 | Condominiums--Purchasing--United States; House buying--United States; Mortgage loans--United States; Residential real estate--Purchasing--United States |
| Hope or Hype: The Obsession With Medical Advances and the High Cost of False Promises | Deyo, Richard A.;Patrick, Donald L. | 9780814408452 | Medical care--Technological innovations--United States--Cost effectiveness; Medical care--Technological innovations--United States--Evaluation; Medical care--United States--Evaluation; Medical care, Cost of--United States; Medical innovations--Economic aspects--United States; Medical innovations--United States--Evaluation; Medical technology--United States--Cost effectiveness; Medical technology--United States--Evaluation |
| The Hothouse Effect: Intensify Creativity in Your Organization Using Secrets from History'S Most Innovative Communities | Kunstler, Barton | 9780814407691 | Creative ability in business |
| Identifying and managing project risk: Essential tools for failure-proofing your project | Kendrick, Tom | 9780814407615 | Project management; Risk management |
| Improving Employee Performance: Through Appraisal and Coaching, Second Edition | Kirkpatrick, Donald L.;Grote, Dick | 9780814416006 | Employees--Rating of |
| Improving your project management skills | Richman, Larry | 9780814408759 | Project management |
| The incredible payback:innovative sourcing solutions that deliver extraordinary results | Nelson, Dave;Moody, Patricia E.;Stegner, Jonathan R. | 9780814472071 | Industrial procurement; Purchasing |
| India arriving : How this economic powerhouse is redefining global business | Dossani, Rafiq | 9780814474242 | Globalization--Economic aspects--India; India--Economic conditions; India--Social conditions; National characteristics, East Indian; Political culture--India |
| The informed investor: A hype-free guide to constructing a sound financial portfolio | Armstrong III, Frank | 9780814472507 | Investments; Portfolio management |
| The Innovation Killer: How What We Know Limits What We Can Imagine . . . and What Smart Companies are Doing about It | Rabe, Cynthia Barton | 9780814408834 | Creative ability in business; Creative thinking; Organizational effectiveness; Problem solving |
| Instant Messaging Rules: A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication | Flynn, Nancy | 9780814472538 | Business communication; Electronic mail messages; Instant messaging |
| Instant appeal: The 8 primal factors that create blockbuster success | Kunkel, Vicki | 9780814409466 | Consumer behavior; Interpersonal relations; Success; Success in business |
| International Logistics, Second Edition | Wood, Donald F.;Barone, Anthony P.;Murphy, Paul R.;Wardlow, Daniel L. | 9780814406663 | Business logistics; International trade; Physical distribution of goods--Management |
| Internet Riches: The Simple Money-Making Secrets of Online Millionaires | Fox, Scott C. | 9780814473566 | Electronic commerce; Internet; New business enterprises |
| Investing in a Sustainable World: Why Green is the New Color of Money on Wall Street | Kiernan, Matthew J. | 9780814410929 | Business & Economics--Investments & Securities--General; Green movement; Investment analysis; Investments--Environmental aspects; Investments--Social aspects; Social responsibility of business |
| Investing in your company's human capital: Strategies to avoid spending too little-or too much | Phillips, Jack J. | 9780814408537 | Human capital |
| Jewish Wisdom for business success: Lessons from the torah and other ancient texts | Brackman, Rabbi Levi;Jaffe, Sam | 9780814412749 | Economics--Religious aspects--Judaism; Entrepreneurship--Religious aspects; Success in business--Religious aspects |
| The Job Search Solution: The Ultimate System for Finding a Great Job Now! | Beshara, Tony | 9780814473320 | Employment interviewing; Job hunting; Job hunting--Psychological aspects; Self-presentation |
| John F. Kennedy on Leadership : The Lessons and Legacy of a President | Barnes, John A. | 9780814474556 | Communication in management--Case studies; Crisis management--Case studies; Decision making--Case studies; Kennedy, John F. (John Fitzgerald), 1917-1963; Leadership--Case studies; Teams in the workplace--Case studies |
| Kanban Made Simple: Demystifying and Applying Toyota's Legendary Manufacturing Process | Gross, John M.;McInnis, Kenneth R. | 9780814407639 | Factory management; Just-in-time systems; Production control |
| Keeping employees accountable for results : Quick tips for busy managers | Miller, Brian Cole | 9780814473207 | Goal setting in personnel management; Performance standards |
| Keeping the People who keep you in Business: 24 Ways to Hang on to Yourmost Valuable Talent | Branham, Leigh | 9780814425381 | Employee retention; Labor turnover |
| The kindness revolution : The company-wide culture shift that inspires phenomenal customer service | Horrell, Ed | 9780814473078 | Customer relations; Industrial relations |
| Knightfall: Knight Ridder and How the Erosion of Newspaper Journalism Is Putting Democracy at Risk | Merritt, Davis | 9780814408544 | American newspapers--Ownership; Knight-Ridder Newspapers, Inc.; Press and politics--United States--History--20th century |
| Knock your socks off prospecting: How to cold call, get qualified leads, and make more money | Miller, William “Skip”, Zemke, Ron | 9780814472859 | Selling; Telephone selling |
| In the Land of Difficult People: 24 Timeless Tales Reveal How to Tame Beasts at Work | Gargiulo, Terrence L.;Scott, Gini Graham | 9780814400296 | Folklore; Interpersonal communication; Interpersonal relations; Organizational behavior; Psychology, Industrial |
| The Landlord's Financial Tool Kit | Thomsett, Michael C. | 9780814472354 | Landlord and tenant; Real estate investment; Real estate management; Rental housing--Management; Real estate investment--Accounting |
| The Language of Success: Business Writing that Informs, Persuades, and Gets Results | Sant, Tom | 9780814474730 | Business communication; Business writing |
| Lead by example: 50 ways great leaders inspire results | Baldoni, John | 9780814412947 | Executive ability; Leadership |
| The Leader as Communicator: Strategies and Tactics to Build Loyalty, Focus Effort, and Spark Creativity | Mai, Robert;Akerson, Alan | 9780814407400 | Communication in management; Communication in organizations; Leadership |
| The Leader's Tool Kit: Hundreds of Tips and Techniques for Developing the Skills You Need | Charney, Cy | 9780814408476 | Leadership |
| The leadership advantage: How the best companies are developing their talent to pave the way for future success | Fulmer, Robert M.;Bleak, Jared L. | 9780814409251 | Executives--Training of; Executives--Training of--Case studies; Leadership; Organizational learning; Success in business |
| The Leadership Training Activity Book: 50 Exercises for Building Effective Leaders | Hart, Lois B.;Waisman, Charlotte S. | 9780814472620 | Leadership--Study and teaching--Activity programs |
| Leading at the edge: Leadership lessons from the extraordinary saga of shackleton's antarctic expedition | Perkins, Dennis N.T.;Holtman, Margaret P.;Kessler, Paul R.;McCarthy, Catherine | 9780814405437 | Antarctica--Discovery and exploration--British; Explorers--Antarctica; Leadership; Shackleton, Ernest Henry, Sir, 1874-1922; Strategic planning; Survival |
| Leading leaders: How to manage smart, talented, rich, and powerful people | Salacuse, Jeswald W. | 9780814408551 | Elite (Social sciences); Leadership |
| Leading with Kindness: How Good People Consistently Get Superior Results | Baker, William F.;O'Malley, Michael | 9780814401569 | Employee motivation; Kindness; Leadership; Organizational effectiveness |
| Lean Manufacturing That Works: Powerful Tools for Dramatically Reducing Waste and Maximizing Profits | Carreira, Bill | 9780814472378 | Lean manufacturing; Manufacturing processes; Process control; Production planning |
| Lean six sigma that works : A powerful action plan for dramatically improving quality, increasing speed, and reducing waste | Carreira, Bill;Trudell, Bill | 9780814473474 | Business logistics; Six sigma (Quality control standard) |
| Learning unplugged: Using mobile technologies for organizational training and performance improvement | Gayeski, Diane | 9780814471456 | Employees--Training of--Audio-visual aids; Employees--Training of--Equipment and supplies; Instructional systems |
| Lee & Grant: Profiles in Leadership from the Battlefields of Virginia | Bowery, Major Charles R. | 9780814408193 | Command of troops--History--19th century; Grant, Ulysses S. (Ulysses Simpson), 1822-1885--Military leadership; Lee, Robert E. (Robert Edward), 1807-1870--Military leadership; United States--History--Civil War, 1861-1865--Campaigns; Virginia--History--Civil War, 1861-1865--Campaigns |
| Leverage : How to get it and how to keep it in any negotiation | Volkema, Roger | 9780814473269 | Negotiation in business |
| Leveraging web services: Planning, building, and integration for maximum impact | Edwards, John | 9780814471951 | Application software; Business enterprises--Data processing--Case studies; Information technology--Management--Case studies; Web services--Case studies |
| No limit : The Texas hold'em guide to winning in business | Krause, Donald G.;Carter, Jeff | 9780814480649 | Management; Strategic planning; Success in business |
| Looks: Why They Matter More Than You Ever Imagined | Patzer, Gordon L. | 9780814480540 | Beauty, Personal--Social aspects; Human body--Social aspects; Interpersonal attraction; Sexual attraction |
| The Lost Art of the Great Speech: How to Write It, How to Deliver It | Dowis, Richard | 9780814424896 | Oratory; Public speaking |
| Magnetic selling: Develop the charm and charisma that attract customers and maximize sales | Bly, Robert W. | 9780814472811 | Sales promotion; Selling |
| Make Million$ Selling Real Estate: Earning Secrets of Top Agents | Remley, Jim | 9780814472927 | Real estate agents; Real estate business; Real estate investment |
| Make your contacts count : Networking know-how for business and career success , second edition | Baber, Anne;Waymon, Lynne | 9780814474020 | Business etiquette; Business networks; Career development; Interpersonal relations; Social networks; Success in business |
| Management | Tracy, Brian | 9780814434192 | Management |
| Management skills for new managers | Ellis, Carol W. | 9780814408308 | Communication in management; Management |
| How to Manage Training: A Guide to Design and Delivery for High Performance, Third Edition | Nilson, Carolyn | 9780814427170 | Employees--Training of |
| A Manager's Guide to Coaching: Simple and Effective Ways to Get the Best out of Your Employees | Emerson, Brian;Loehr, Anne | 9780814409824 | Employees--Coaching of; Employee motivation; Problem solving |
| A manager's guide to improving workplace performance | Chevalier, Roger | 9780814474181 | Personnel management; Employee motivation; Work environment; Employees--Coaching of |
| The manager's guide to rewards: What you need to know to get the best for-and from-your employees | Jensen, Doug;Mcmullen, Tom;Stark, Mal | 9780814408865 | Employee motivation; Incentive awards; Incentives in industry |
| The manager's question and answer book | Stone, Florence M. | 9780814407585 | Personnel management--Miscellanea; Supervision of employees--Miscellanea |
| Managing Online Forums: Everything You Need to Know to Create and Run Successful Community Discussion Boards | O'Keefe, Patrick | 9780814401972 | Electronic discussion groups--Management; Internet--Social aspects; Online social networks--Management |
| Managing brand you: 7 seven steps to creating your most successful self | Wilson, Jerry S .;Blumenthal, Ira | 9780814410684 | Branding (Marketing); Success |
| Managing government employees: How to motivate your people, deal with difficult issues, and achieve tangible results | Liff, Stewart | 9780814408872 | Civil service--Personnel management |
| Managing information technology projects: Applying project management strategies to software, hardware, and integration initiatives | Taylor, James | 9780814408117 | Information technology projects--Management; Management information systems; Project management |
| Managing knock your socks off service | Bell, Chip R.;Zemke, Ron | 9780814473689 | Customer services |
| Managing workplace negativity | Topchik, Gary S. | 9780814405826 | Employee morale; Employee motivation; Personnel management; Supervision of employees |
| The Marketing Plan: How to Prepare and Implement It, Third Edition | Luther, William M. | 9780814471012 | Marketing |
| Maximizing project value : Defining, managing, and measuring for optimal return | Berman, Jeff | 9780814473825 | Project management |
| Maximum influence: The 12 universal laws of power persuasion | Mortensen, Kurt W. | 9780814472583 | Influence (Psychology); Persuasion (Psychology); Success--Psychological aspects |
| Measuring the value of partnering: How to use metrics to plan, develop, and implement successful alliances | Segil, Larraine | 9780814407783 | International business enterprises--Management--Case studies; Management science--Computer simulation; Management science--Mathematical models; Strategic alliances (Business)--Case studies; Strategic alliances (Business)--Evaluation |
| Mergers & acquisitions from A to Z, second edition | Sherman, Andrew J.;Hart, Milledge A. | 9786611126520 | Consolidation and merger of corporations; Small business--Mergers |
| Microbe: Are We Ready for the Next Plague? | Zelicoff, Alan P.;Bellomo, Michael | 9780814428832 | Bioterrorism--United States; Communicable diseases--United States; Epidemics--United States |
| The million-dollar financial services practice : A proven system for becoming a top producer | Mullen, David J. | 9780814480526 | Financial planners; Financial services industry; Investment advisors |
| Modern project management: Successfully integrating project management knowledge areas and processes | Howes, Norman R. | 9780814406328 | Project management |
| Nanocosm: Nanotechnology and the big changes coming from the inconceivably small | Atkinson, William Illsey | 9780814472774 | Nanotechnology |
| The nature of leadership: Reptiles, mammals, and the challenge of becoming a great leader | White, B. Joseph;Prywes, Yaron | 9780814408940 | Leadership; Success in business |
| How to Negotiate Anything With Anyone Anywhere Around the World,Third Edition | Acuff, Frank L. | 9780814480663 | International business enterprises--Management; Negotiation in business |
| How To Negotiate Like a Child: Unleash the Little Monster Within to Get Everything You Want | Adler, Bill | 9780814472941 | Negotiation; Negotiation in business |
| The Net Worth Workout: A Powerful Program for a Lifetime of Financial Fitness | Feitelberg, Susan | 9780814473153 | Finance, Personal; Investments |
| Be a network marketing superstar:The one book you need to make more money than you ever thought possible | Christensen, Mary;Christensen, Wayne | 9780814474310 | Direct marketing; Multilevel marketing |
| New directions in supply-chain management: Technology, strategy, and implementation | Tonya Boone;Ram Ganeshan | 9780814406373 | Business logistics--Congresses |
| The New Elite: Inside the Minds of the Truly Wealthy | Taylor, Jim;Harrison, Doug;Kraus, Stephen | 9780814400487 | Rich people--United States; Wealth--United States |
| The new human capital strategy: Improving the value of your most important investment-year after year | Hall, Bradley W. | 9780814409275 | Corporations--Valuation; Human capital--Management; Organizational effectiveness--Evaluation; Performance--Evaluation; Personnel management--Evaluation |
| The new manager's starter kit: Essential tools for doing the job right | Crittendon, Robert | 9780814471357 | Executive ability; Management |
| The new manager's tool kit: 21 things you need to know to hit the ground running | Grimme, Don;Grimme, Sheryl | 9780814413067 | Management; Supervision of employees |
| New Product Development and Delivery: Ensuring Successful Products Through Integrated Process Management | Brethauer, Dale | 9780814407134 | New products--Marketing |
| The new workforce: Five sweeping trends that will shape your company's future | Hankin, Harriet | 9780814408292 | Labor supply; Labor supply--Effect of technological innovations on; Longevity; Organizational change |
| Operation excellence: Succeeding in business and life- the u.s. military way | Bender, Mark | 9780814408223 | Military art and science--United States--Miscellanea; Success |
| Outsourcing America: What's Behind Our National Crisis and How We Can Reclaim American Jobs | Hira, Ron;Hira, Anil | 9780814408681 | Labor market--United States; Manpower policy--United States; United States--Commercial policy |
| Outsourcing for radical change: A bold approach to enterprise transformation | Linder, Jane C. | 9780814472187 | Contracting out |
| How the paper fish learned to swim: A fable about inspiring creativity and bringing new ideas to life | Flaum, Jonathon A. | 9780814408889 | Creative ability in business; Leadership |
| Partnering: The new face of leadership | Segil, Larraine;Goldsmith, Marshall;Belasco, James | 9780814407578 | Leadership; Strategic alliances (Business) |
| The Performance Appraisal Question and Answer Book a Survival Guide for Managers | Grote, Dick | 9780814407479 | Employees--Rating of; Performance standards |
| Personal brilliance: Mastering the everyday habits that create a lifetime of success | Canterucci, Jim | 9780814408384 | Success--Psychological aspects |
| Persuasion IQ: The 10 skills you need to get exactly what you want | Mortensen, Kurt W. | 9780814409930 | Business communication; Influence (Psychology); Persuasion (Psychology); Success--Psychological aspects; Success in business |
| Persuasive business proposals: Writing to win more customers, clients, and contracts | Sant, Tom | 9780814471531 | Persuasion (Rhetoric); Proposal writing in business |
| The Power of Charm: How to Win Anyone Over in Any Situation | Tracy, Brian;Arden, Ron | 9780814473573 | Charm; Interpersonal communication--Handbooks, manuals, etc.; Interpersonal relations--Handbooks, manuals, etc. |
| Power house marketing plans: 14 outstanding real-life plans and what you can learn from them to supercharge your own campaigns | Johnson, Winslow “Bud” | 9780814472194 | Marketing--Management |
| Power points! : How to design and deliver presentations that sizzle and sell | Mills, Harry | 9780814474693 | Business presentations; Microsoft PowerPoint (Computer file) |
| The power of a positive attitude: Discovering the key to success | Fritz, Roger | 9780814410134 | Attitude (Psychology); Employees--Attitudes; Success |
| The Power of Positive Criticism | Weisinger, Hendrie | 9780814404836 | Criticism, Personal; Psychology, Industrial |
| The power of enterprise-wide project management | Bolles, Dennis;Hubbard, Darrel | 9780814474044 | Project management |
| The Power of Ultimate Six Sigma: Keki Bhote's Proven System for Moving Beyond Quality Excellence to Total Business Excellence | Bhote, Keki R. | 9780814407592 | Six sigma (Quality control standard); Process control |
| Powerful proposals: How to give your business the winning edge | Pugh, David G.;Bacon, Terry R. | 9780814472323 | Business writing; Proposal writing in business |
| The Power of Strategy Innovation: A New Way of Linking Creativity and Strategic Planning to Discover Great Business Opportunities | Johnston, Robert E.;Bate, J. Douglas | 9780814407684 | Strategic planning |
| How to prepare, stage, and deliver winning presentations, Third edition | Leech, Thomas | 9780814472316 | Business presentations |
| Preparing for the project management professional (PMP) certification exam, third edition | Newell, Michael W. | 9780814408599 | Project management--Examinations, questions, etc |
| ProActive selling : control the process, win the sale | Miller, William “Skip” | 9780814407646 | Purchasing--Decision making; Relationship marketing; Selling--Psychological aspects |
| Productive performance appraisals | Falcone, Paul;Sachs, Randi | 9780814474228 | Employees--Rating of |
| Profit-focused supplier management: How to identify risks and recognize opportunities | Ostring, Pirkko | 9780814409985 | Industrial procurement--Management; Purchasing--Management |
| The Project Management Question and Answer Book | Newell, Michael W.;Grashina, Marina N. | 9780814471647 | Project management |
| Project Management That Works: Real-World Advice on Communicating, Problem Solving, and Everything Else You Need to Know to Get the Job Done | Morris, Rick A. | 9780814409886 | Project management |
| The project management tool kit: 100 tips and techniques for getting the job done right | Kendrick, Tom | 9780814408100 | Project management--Outlines, syllabi, etc. |
| Project management step-by-step | Richman, Larry | 9780814407271 | Project management |
| The Property Management Tool Kit | Beirne, Mike | 9780814473511 | Real estate investment--United States--Handbooks, manuals, etc; Real estate management; Real estate management--United States--Handbooks, manuals, etc.; Rental housing--United States--Handbooks, manuals, etc. |
| Publishing confidential: The insider's guide to what it really takes to land a nonfiction book deal | Brown, Paul B. | 9780814472262 | Authorship--Marketing; Book proposals |
| The Qualcomm Equation: How a Fledgling Telecom Company Forged a New Path to Big Profits and Market Dominance | Mock, Dave | 9780814409978 | Management; Marketing; Qualcomm Inc.; Spread spectrum communications; Telecommunication; Wireless communication systems |
| Questions that sell : The powerful process for discovering what your customer really wants | Cherry, Paul | 9780814473399 | Customer relations; Marketing research; Selling |
| Quick Meeting Openers for Busy Managers: More Than 50 Icebreakers, Energizers, and Other Creative Activities That Get Results | Miller, Brian Cole | 9780814409336 | Business meetings |
| Quick Team-Building Activities for Busy Managers: 50 Exercises That Get Results in Just 15 Minutes | Miller, Brian Cole | 9780814472019 | Communication in organizations--Problems, exercises, etc.; Group games; Group relations training; Interpersonal communication--Problems, exercises, etc; Teams in the workplace--Training of |
| More quick team-building activities for busy managers : 50 new exercises that get results in just 15 minutes | Miller, Brian Cole | 9780814473788 | Communication in organizations--Problems, exercises, etc.; Group games; Group relations training; Interpersonal communication--Problems, exercises, etc.; Meetings; Teams in the workplace--Training of. |
| Quick emotional intelligence activities for busy managers: 50 team exercises that get results in just 15 minutes | Lynn, Adele B. | 9780814408957 | Emotional intelligence--Problems, exercises, etc.; Teams in the workplace--Problems, exercises, etc. |
| The rainmaker'S tool kit: Power strategies for finding, keeping, and growing profitable clients | Mills, Harry | 9780814472163 | Relationship marketing |
| Raising Capital: Get the Money You Need to Grow Your Business, Second Edition | Sherman, Andrew J. | 9780814408568 | New business enterprises--United States--Finance; Venture capital--United States |
| Re-thinking the network economy: The true forces that drive the digital marketplace | Liebowitz, Stan J. | 9780814406496 | Electronic commerce; Internet |
| The Real Estate Agent's Field Guide: Essential Insider Advice for Surviving in a Competitive Market | McCrea, Bridget | 9780814408094 | Real estate business--Vocational guidance |
| The Real Estate Agent's Business Planner: Practical Strategies for Maximizing Your Success | McCrea, Bridget | 9780814408469 | Real estate agents; Real estate business--Planning |
| The Real Estate Investor's Pocket Calculator: Simple Ways to Compute Cashflow, Value, Return, and Other Key Financial Measurements | Thomsett, Michael C. | 9780814472965 | Calculators--Problems, exercises, etc; Real estate business--Mathematics--Problems, exercises, etc. |
| Real estate presentations that make millions | Remley, Jim | 9780814474013 | Real estate business; Sales presentations |
| The Real-Time Contact Center:Strategies,Tactics,and Technologies for Building a Profitable Service and Sales Operation | Fluss, Donna | 9780814414439 | Call centers--Computer network resources; Call centers--Management; Customer services--Management |
| Real-World Time Management, Second Edition | Alexander, Roy;Dobson, Michael S. | 9780814401705 | Executives--Time management |
| Rebuilding Brand America: What We Must do to Restore Our Reputation and Safeguard the Future of American Business Abroad | Martin, Dick | 9780814473337 | Anti-Americanism--Arab countries; Anti-Americanism; Brand name products--United States; Branding (Marketing)--United States; International economic relations; United States--Relations |
| Reclaiming the sky: 9/11 and the untold story of the men and womenwho kept america flying | Murphy, Tom | 9780814409091 | Airlines--United States--Employees; Air pilots--United States--Biography; Flight crews--United States--Biography; September 11 Terrorist Attacks, 2001 |
| How to recognize & reward employees : 150 ways to inspire peak performance,second edition | Deeprose, Donna | 9780814473313 | Employee motivation; Incentives in industry |
| Recruiting, Interviewing, Selecting & Orienting New Employees, Fourth Edition | Arthur, Diane | 9780814408612 | Employee orientation; Employee selection; Employees--Recruiting; Employment interviewing |
| Be a Recruiting Superstar: The Fast Track to Network Marketing Millions | Christensen, Mary | 9780814401637 | Direct marketing; Multilevel marketing |
| Red-Hot Cold Call Selling: Prospecting Techniques That Really Pay Off, Second Edition | Goldner, Paul S. | 9780814473481 | Selling; Telephone selling |
| Red-hot sales negotiation : Everything you need to know to close deals, build relationships, and create win-win outcomes | Paul S. Goldner | 9780814473542 | Deals; Negotiation in business; Selling |
| Resilience at Work: How to Succeed No Matter What Life Throws at You | Maddi, Salvatore R.;Khoshaba, Deborah M. | 9780814472606 | Behavior modification; Job stress; Psychology, Industrial; Work--Psychological aspects |
| Resolving conflicts on the job | Withers, Bill;Wisinski, Jerry | 9780814474136 | Conflict management |
| Results without authority : Controlling a project when the team doesn't report to you | Kendrick, Tom | 9780814473436 | Project management |
| Roadmap to Strategic HR: Turning a Great Idea into a Business Reality | Christensen, Ralph | 9780814408674 | Manpower planning; Personnel departments--Management; Personnel management; Personnel management--Vocational guidance; Strategic planning |
| The roi of human capital: Measuring the economic value of employee performance | Fitz-enz, Jac | 9780814405741 | Human capital; Labor economics; Productivity accounting |
| The Rookie Manager: A Guide to Surviving Your First Year in Management | Straub, Joseph T. | 9780814470602 | Executive ability; Management; Middle managers; Supervision of employees |
| The sales manager's success manual | Thomas, Wayne M. | 9780814480502 | Sales management; Selling |
| Sales scripts that sell | Gamble, Teri;Gamble, Michael | 9780814474211 | Selling |
| Secret Service: Hidden Systems That Deliver Unforgettable Customer Service | DiJulius III, John R. | 9780814471715 | Customer loyalty; Consumer satisfaction; Customer services |
| The Secrets of Great Sales Management: Advanced Strategies for Maximizing Performance | Simpkins, Robert A. | 9780814472385 | Sales management; Sales personnel--Training of |
| Secrets of Special Ops Leadership: Dare the Impossible- Achieve the Extraordinary | Cohen, William A. | 9780814408407 | Leadership; Management |
| The Secrets of Word-of-Mouth Marketing: How to Trigger Exponential Sales Through Runaway Word of Mouth | Silverman, George | 9780814470725 | Marketing; Word-of-mouth advertising |
| The Seeds of Innovation: Cultivating the Synergy That Fosters New Ideas | Dundon, Elaine | 9780814415719 | Creative thinking; New products; Technological innovations--Management |
| Seeing is believing: How the new art of visual management can boost performance throughout your organization | Liff, Stewart;Posey, Pamela A. | 9780814400357 | Communication in management--Audio-visual aids; Communication in organizations--Audio-visual aids; Employee motivation; Visual communication |
| I've Seen a Lot of Famous People Naked, and They've Got Nothing on You!: Business Secrets from the Ultimate Street-Smart Entreprene | Steinfeld, Jake;Spielberg, Steven | 9780814408605 | Body by Jake Enterprises; New business enterprises; Success in business |
| Sell your business your way: Getting out , getting rich , and getting on with your life | Rickertsen, Rick;Gunther, Robert | 9780814408964 | Sale of business enterprises |
| Selling beyond eBay : Foolproof ways to reach more customers and make big money on rival online marketplaces | Holden, Greg | 9780814473498 | Internet auctions; Internet marketing; Selling |
| Selling to anyone over the phone | Walkup, Renee P.;McKee, Sandra | 9780814472842 | Telephone selling |
| Semper Fi: Business Leadership the Marine Corps Way | Carrison, Dan;Walsh, Rod | 9780814423707 | Employees--Recruiting; Leadership; Success in business |
| Seven secrets for negotiating with government: How to deal with local, state, national, or foreign governments - and come out ahead | Salacuse, Jeswald W. | 9780814409084 | Business and politics; Negotiation in business |
| Shaping the future: A dynamic process for creating and achieving your company's strategic vision | Belgard, William P.;Rayner, Steven R. | 9780814407776 | Industrial management; Leadership; Organizational change; Strategic planning |
| Show Biz Training: Fun and Effective Business Training Techniques from the Worlds of Stage, Screen, and Song | Millbower, Lenn | 9780814471579 | Educational games; Employees--Training of--Problems, exercises, etc.; Experiential learning; Group games; Group relations training--Problems, exercises, etc. |
| Signs of success : The remarkable power of business astrology | Weiss, Steven Mark | 9780814474419 | Astrology and business |
| NO!: How one simple word can transform your life | Kemp, Jana | 9780814472309 | Assertiveness (Psychology) |
| Smart financial management: The essential reference for the successful small business | Sihler, William W.;Crawford, Richard D.;Davis, Henry A. | 9780814407899 | Small business--Finance |
| Smarts:Are we hardwired for success? | Martin, Chuck;Dawson, Peq;Guare, Richard | 9780814409060 | Executive ability--Testing |
| Soldier, Statesman, Peacemaker: Leadership Lessons from George C. Marshall | Uldrich, Jack | 9780814408575 | Generals--United States; Leadership; Marshall, George C. (George Catlett), 1880-1959; Statesmen--United States |
| Solving the corporate value enigma: A system to unlock shareholder value | Manganelli, Raymond L.;Hagen, Brian W. | 9780814406922 | Corporate profits; Corporations--Accounting; Corporations--Growth; Corporations--Valuation; Strategic planning |
| Something really new: Three simple steps to creating truly innovative products | Hauptly, Denis J. | 9780814400326 | New products; Product management |
| The Sourcing Solution: A Step-by-Step Guide to Creating a Successful Purchasing Program | Paquette, Larry | 9780814471913 | Purchasing |
| Speak to win: How to present with power in any situation | Tracy, Brian | 9780814401576 | Public speaking |
| The specialty shop : How to create your own unique and profitable retail business | Finell, Dorothy | 9780814474426 | New business enterprises; Retail trade--Management |
| Speed to Market : Lean Manufacturing for Job Shops, Second Edition | Bozzone, Vincent | 9780814406946 | Lean manufacturing; Production management; Production scheduling |
| Spiral up: and other management secrets behind wildly successful initiatives | Linder, Jane C. | 9780814409176 | Organizational change; Management; Success in business |
| The stock investor's pocket calculator : A quick guide to all the formulas and ratios you need to invest like a pro | Thomsett, Michael C. | 9780814474600 | Business mathematics; Investments--Mathematics; Investment analysis--Mathematics |
| Strategic staffing: A comprehensive system for effective workforce planning, Second edition | Bechet, Thomas P. | 9786611271312 | Manpower planning; Strategic planning |
| Strategic staffing: A practical toolkit for workforce planning | Bechet, Thomas P. | 9780814407288 | Manpower planning; Strategic planning |
| The StreetSmart Negotiator How to Outwit, Outmaneuver, and Outlast Your Opponents | Mills, Harry | 9780814471982 | Negotiation in business |
| The Strongest Link: Forging a Profitable and Enduring Corporate Alliance | Slowinski, Gene;Sagal, Matthew W. | 9780814407431 | Strategic alliances (Business) |
| How to succeed in business using linkedin: Making connections and capturing opportunities on the web's #1 business networking site | Butow, Eric;Taylor, Kathleen | 9780814410745 | Business networks; Online social networks |
| The Successful Landlord: How to Make Money Without Making Yourself Nuts | Roth, Kenneth M. | 9780814472286 | Landlord and tenant; Real estate investment; Real estate management; Rental housing--Management |
| Successful Local Broadcast Sales | Weyland, Paul | 9780814480533 | Broadcast advertising; Selling--Broadcast advertising |
| Suite Success: The Psychologist from the Apprentice Reveals What It Really Takes to Excel- in the Boardroom and in Life | Siegel, Liza | 9780814473603 | Attitude (Psychology); Creative ability in business; Optimism; Self-confidence; Success in business--Psychological aspects |
| Supply chain cost management : The aim & drive process for achieving extraordinary results | Anklesaria, Jimmy | 9780814474754 | Business logistics; Industrial procurement--Cost control; Industrial procurement--Cost effectiveness |
| Supply chain excellence: A handbook for dramatic improvement using the SCOR model, Second edition | Bolstorff, Peter;Rosenbaum, Robert | 9780814409268 | Business logistics |
| The Supply Chain Imperative: How to Ensure Ethical Behavior in Your Global Suppliers | Neef, Dale | 9780814407837 | Business ethics; Business logistics; Consumer protection; Fraud--Prevention; Industrial procurement; Swindlers and swindling |
| A Survival Guide for Selling a Home | Davis, Sid | 9780814472743 | House selling--United States; Residential real estate--United States |
| A Survival Guide for Working with Bad Bosses: Dealing with Bullies, Idiots, Back-Stabbers, and Other Managers from Hell | Scott, Gini Graham | 9780814472989 | Conflict management; Interpersonal conflict; Interpersonal communication; Interpersonal relations; Managing your boss |
| A Survival Guide for Working with Humans: Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People | Scott, Gini Graham | 9780814472057 | Conflict management; Interpersonal relations; Interpersonal conflict |
| A survival guide for project managers | Taylor, James | 9780814408773 | Project management; Project Management (PM)--Handbooks, manuals, etc; Project Manager (PM)--Handbooks, manuals, etc |
| A survival guide to managing employees from hell : Handling idiots, whiners, slackers, and other workplace demons | Scott, Gini Graham | 9780814474082 | Problem employees; Supervision of employees |
| The Sustainable Enterprise Fieldbook: When it All Comes Together | Wirtenberg, Jeana;Russell, William G.;Lipsky, David | 9780814412787 | Industrial management--Environmental aspects; Sustainable development |
| Take no prisoners : A no-holds-barred approach to corporate excellence | Davis, Marvin A. | 9780814480601 | Corporate profits; Industrial management; Industrial productivity; Organizational effectiveness |
| The team building tool kit : Tips and tactics for effective workplace teams | Mackin, Deborah | 9780814474396 | Interpersonal relations; Organizational effectiveness; Teams in the workplace |
| Telebomb: The Truth Behind the $500-Billion Telecom Bust and What the Industry Must do to Recover | Handley, John | 9780814408339 | Telecommunication--Deregulation--United States; Telecommunication--United States; Telecommunication policy--United States; United States. Telecommunications Act of 1996 |
| Don't Think Pink: What Really Makes Women Buy- and How to Increase Your Share of This Crucial Market | Johnson, Lisa;Learned, Andrea | 9780814408155 | Marketing; Women consumers |
| Time Mastery: How Temporal Intelligence Will Make You a Stronger, More Effective Leader | Clemens, John;Dalrymple, Scott | 9780814408490 | Leadership; Time management |
| Time power: A proven system for getting more done in less time than you ever thought possible | Tracy, Brian | 9780814472477 | Time management |
| Tough calls: AT&T and the hard lessons learned from the telecom wars | Martin, Dick | 9780814472439 | AT & T--History; Telecommunication--United States--History |
| The trainer's tool kit, Second edition | Charney, Cy;Conway, Kathy | 9780814472682 | Employees--Training of--Handbooks, manuals, etc. |
| Transforming performance measurement: Rethinking the way we measure and drive organizational success | Spitzer, Dean R. | 9780814408919 | Organizational effectiveness--Evaluation |
| Translating strategy into shareholder value: Acompany-wide approach to value creation | Trotta, Raymond J. | 9780814405642 | Corporations--Finance; Corporations--Valuation; Value |
| Treasurer's and controller's desk book, third edition | Gotthilf, Daniel L. | 9780814406472 | Business enterprises--Finance--Handbooks, manuals, etc.; Controllership--Handbooks, manuals, etc.; Finance--Handbooks, manuals, etc. |
| Trust or consequences: Build trust today or lose your market tomorrow | Golin, Al | 9780814473887 | Business ethics; Reliability; Trust |
| Truth :New rules for marketing in a skeptical world | Upshaw, Lynn B. | 9780814473764 | Integrity; Marketing; Marketing--Decision making |
| TurboCoach: A powerful system for achieving breakthrough career success | Tracy, Brian;Fraser, Campbell | 9780814472484 | Motivation (Psychology); Organizational effectiveness; Performance--Management; Strategic planning; Success in business |
| Turbostrategy: 21 powerful ways to transform your business and boost your profits quickly | Tracy, Brian | 9780814471937 | Reengineering (Management); Strategic planning |
| Turning training into learning: How to design and deliver programs that get results | Furjanic, Sheila W.;Trotman, Laurie A. | 9780814405192 | Employees--Training of. |
| Ultimate sales tool kit: The versatile 15-piece set that every professional needs | Miller, Skip | 9780814474006 | Selling; Success in business |
| Understanding action learning | O'neil, Judy;Marsick, Victoria J. | 9780814473955 | Active learning; Employees--Training of; Leadership; Organizational learning |
| Into the unknown:Leadership lessons from lewis & clark's daring westward adventure | Uldrich, Jack | 9780814408162 | Employee motivation--Case studies; Lewis and Clark Expedition (1804-1806); Leadership--Case studies; Organizational commitment--Case studies; Teams in the workplace--Case studies |
| Untapped Riches: Never Pay Off Your Mortgage- and Other Surprising Secrets for Building Wealth | Cutaia, Susan;Slater, Robert | 9780814473962 | House buying--United States; House selling--United States; Real estate investment--United States; Residential real estate--United States |
| The Virtual Handshake: Opening Doors and Closing Deals Online | Teten, David;Allen, Scott | 9780814472866 | Business enterprises--Computer networks |
| Vulture culture:Dirty deals,unpaid claims, and the coming collapse of the insurance industry | Gerst, Eric D. | 9780814400265 | Insurance--Corrupt practices--United States; Insurance law--United States |
| The Warrior Mind: Ancient Wisdom from the Martial Arts for Living a More Powerful Life | Pritchard, Jim;Lindenburger, Sharon | 9780814473030 | Martial arts--Philosophy; Martial arts--Psychological aspects |
| Welcome to biotech nation: My unexpected odyssey into the land of small molecules, lean genes, and big ideas | Gunn, Moira A. | 9780814409237 | Biotechnology--Popular works |
| What Every New Manager Needs to Know: Making a Successful Transition to Management | Gaynor, Gerard H. | 9780814471791 | Leadership; Management |
| What CEOs expect from corporate training:Building workplace learning and performance initiatives that advance organizational goals | Rothwell, William J.;Lindholm, John E.;Wallick, William G. | 9780814406793 | Organizational learning |
| What to say to a porcupine: 20 humorous tales that get to the heart of great customer service | Gallagher, Richard S. | 9780814410554 | Customer relations--Humor; Customer services--Humor; Customer services--Management--Humor |
| Where we stand: A surprising look at the real state of our planet | Garte, Seymo | 9780814409107 | Environmental degradation; Environmental quality; Human ecology; Nature--Effect of human beings on |
| Whoever tells the best story wins: How to use your own stories to communicate with power and impact | Simmons, Annette | 9780814409145 | Business communication; Storytelling |
| Why Men Earn More: The Startling Truth Behind the Pay Gap- and What Women Can Do About It | Farrell, Warren | 9780814472101 | Equal pay for equal work; Pay equity; Women--Employment |
| Winning Behavior: What the Smartest, Most Successful Companies Do Differently | Bacon, Terry R.;Pugh, David G. | 9780814471630 | Organizational behavior; Organizational effectiveness |
| Winning With Options: The Smart Way to Manage Portfolio Risk and Maximize Profit | Thomsett, Michael C. | 9780814400333 | Options (Finance); Portfolio management; Stock options |
| Winning the Interview Game: Everything You Need to Know to Land the Job | Nierenberg, Alan H. | 9780814472798 | Business & Economics--Careers--Internships; Business & Economics--Careers--Job Hunting; Employment interviewing; Job hunting |
| Winning with futures: The smart way to recognize opportunities , calculate risk , and maximize profits | Thomsett, Michael C. | 9780814409879 | Business & Economics--Investments & Securities--Stocks; Futures; Futures market; Investments |
| Winning with stocks: The smart way to pick investments , manage your portfolio , and maximize profits | Thomsett, Michael C. | 9780814409862 | Business & Economics--Investments & Securities--Stocks; Investments; Speculation; Stocks |
| The Wisdom of Alexander the Great: Enduring Leadership Lessons from the Man Who Created an Empire | Kurke, Lance B. | 9780814408209 | Alexander, the Great, 356 B.C.-323 B.C.; Leadership |
| The Wisdom Network: An 8-Step Process for Identifying, Sharing, and Leveraging Individual Expertise | Benton, Steve;Giovagnoli, Melissa | 9780814473184 | Businesspeople--Social networks; Intellectual capital; Knowledge management; Organizational learning; Social networks |
| Working With Difficult People,Second Edition | Lundin, William;Lundin, Kathleen;Dobson, Michael S. | 9780814401682 | Conflict management; Conflict management--Case studies; Interpersonal conflict; Interpersonal conflict--Case studies; Interpersonal relations; Interpersonal relations--Case studies |
| Working longer : New strategies for managing, training, and retaining older employees | Rothwell, William J.;Sterns, Harvey L.;Spokus, Diane;Reaser, Joel M. | 9780814473924 | Age and employment; Age and employment--United States; Older people--Employment; Older people--Employment--United States; United States |
| World Class Reliability: Using Multiple Environment Overstress Tests to Make It Happen | Bhote, Keki R.;Bhote, Adi K. | 9780814407929 | Engineering; Reliability (Engineering); Technology & Engineering--Quality Control |
| World class quality: Using design of experiments to make it happen | Bhote, Keki R.;Bhote, Adi K. | 9780814404270 | Experimental design; Process control--Statistical methods; Quality control--Statistical methods |
| The Wright Way: 7 Problem- Solving Principles from the Wright Brothers That Can Make Your Business Soar! | Eppler, Mark | 9780814427415 | Aeronautics--Research--United States--History; Aeronautical engineers--United States--Biography; Problem solving; Success in business; Wright, Orville, 1871-1948--Philosophy; Wright, Wilbur, 1867-1912--Philosophy |
| Writing for Quick Cash: Turn Your Way with Words into Real Money | Oberlin, Loriann Hoff | 9780814471999 | Authorship; Authorship--Marketing |
| Your Successful Real Estate Career | Edwards, Kenneth W. | 9780814473191 | Real estate agents; Real estate agents--United States; Real estate business--Vocational guidance; Real estate business--Vocational guidance--United States; United States |
| Your eco-friendly home: Buying, building, or remodeling green | Davis, Sid | 9780814410370 | Ecological houses; Ecological houses--United States; House buying; House buying--United States; Residential real estate; Residential real estate--Environmental aspects; Residential real estate--United States; Sustainable living; United States |
| Your successful project management career | Cagle, Ronald B. | 9780814408247 | Project management; Project management -- Vocational guidance |
| Your successful sales career | Azar, Brian;Foley, Len | 9780814408254 | Business & Economics--Distribution; Business & Economics--Marketing--General; Customer relations; Selling |
